Beibei Xiong is a PhD candidate at the Centre for Health Services Research, The University of Queensland, Australia, where she is dedicated to studying the implementation and impacts of the NSQHC Comprehensive Care Standard in Australian hospitals. With a Bachelor’s degree in Nursing from Jilin University, China, and a Master’s degree in Health Science from the University of Northern British Columbia, Canada, Beibei’s research interests focus on improving healthcare outcomes and enhancing patient experiences through better care delivery.
In 2019, the Australian Commission on Safety and Quality in Health Care (ACSQHC) mandated the Comprehensive Care Standard (CCS) as a means of ensuring patients receive total health care that meets their needs. Health organisations use different approaches to meet the requirements of the standard, but they are measured against a common set of key indicators. This project aims to examine the implementation challenges and facilitators of the CCS and the impacts of the CCS on patient care and outcomes in acute care hospitals.
A questionnaire was developed based on the ACSQHC’s evaluation of the CCS survey and CCS implementation guide. The main survey included five sections: demographics, knowledge, practices, barriers and facilitators, and perceived effects. We distributed the survey to care professionals through healthcare organisations’ and clinical networks’ websites, newsletters, emails, and social media from October 1, 2022 to April 30, 2023. RStudio was used for descriptive analysis, and Nvivo was used for theme analysis on text.
Integrating the existing system and process and providing extensive organisational support are needed for a successful implementation of the CCS. There is also a particular need for education and training on effective communication for shared decision-making and an interdisciplinary approach to patient risk identification and management.